Privacy Policy

M&D Services

Last updated: May 2026

At M&D Services, we respect your privacy and are committed to protecting any personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Who We Are

M&D Services provides AGA servicing, repairs and maintenance across Cheshire, Greater Manchester, Yorkshire and surrounding areas.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

M&D Services
Email: manddservices2005@gmail.com
Phone: 07774410283

2. Information We Collect

When you contact us through our website, by phone or by email, we may collect the following information:

• Your name
• Email address
• Telephone number
• Address or postcode (where relevant for bookings or call-outs)
• Details about your AGA cooker or enquiry
• Any other information you provide through our contact form or message

We may also collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time spent on the website
• How you found our website

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange appointments and service visits
• Provide quotes
• Carry out AGA servicing, repairs and maintenance
• Contact you regarding bookings or follow-up enquiries
• Improve our website and services
• Understand how visitors use our website

We only collect information that is relevant to providing our services.

4. Contact Forms

When you submit an enquiry through our website contact form, the information you provide is sent directly to us by email.

We use this information only to respond to your enquiry or provide the service you have requested.

We do not use contact form submissions for marketing unless you specifically ask to hear from us.

5. Cookies

Our website uses cookies to improve your experience and help us understand how the site is used.

Cookies are small text files stored on your device when you visit a website.

We use CookieYes to manage cookie consent on our website. When you visit the site, you will be asked to choose whether to accept or reject non-essential cookies. Your preferences can be updated at any time through the cookie settings on the website.

6. Google Analytics

We use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics collects information such as:

• Pages viewed
• Time spent on pages
• Device type
• General location (such as city or region)
• How visitors arrived on the website

This data is collected in an anonymous or aggregated format and is used only to improve our website and customer experience.

Google may process this data in accordance with its own privacy policies.

7. How We Store Your Information

We take reasonable steps to keep your information secure.

Your information is stored securely and only kept for as long as necessary to:

• respond to your enquiry
• provide our services
• meet legal, tax or accounting obligations

8. Sharing Your Information

We do not sell your personal data.

We may share your information only where necessary to operate our business or where required by law.

9. Your Rights

Under UK data protection law, you have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information where appropriate
• object to the use of your personal data
• withdraw consent where consent has been given

If you would like to make a request regarding your data, please contact us using the details above.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date shown at the top.

Contact

If you have any questions about this Privacy Policy or your data, please contact:

M&D Services
Email: manddservices2005@gmail.com
Phone: 07774410283